Guarantee and Refund policy

On receipt of a product, please make sure that the goods supplied correspond to the order.

Product expiration date and the manufacturer name are dislayed on the product and/or it's packaging. The products are supported by information for correct and safe use.

The warranty is the manufacturer's or seller's promise to repay the consumer for the product the amount paid, or to exchange the goods for the appropriate product, free of charge, to prevent non-conformity of goods or things, or take other actions if the goods or thing do not conform the guarantee or characteristics offered in their advertising. The warranty period for a wide range cunsumer goods is 24 months.

In the meantime the professional devices used for fullfill economic activities have the warranty period of 6 months from the date of purchase.

The right of withdrawal is the consumer's right to a given period (14 calendar days) to withdraw from the contract (to refuse orders) without paying a penalty, interest or damages.

Guarantee and using the right of withdrawal conform to LR laws in force as well as the type of goods sold and the specific characteristics.

The using of rights for guarantee is possible if the buyer has remained proof of purchase, which shall be submitted to the Seller together with the product purchased.

The Consumer Protection Law stipulates that return options are distributed on goods and their packaging that were not worn out or otherwise damaged during the consumer's use within 14 days of receiving the goods. After a.m. there may be a warranty for the expired product. A warranty is a free promise by a manufacturer or seller, free of charge, to remedy a non-conformity of a product or item, to exchange the product for a product with similar functionality, or to perform other actions if the product or item does not conform to the warranty or advertisement.

If the buyer wants to use the right of withdrawal, it must be taken into account that the right of withdrawal can not be exercised:

after the expiration of the statutory deadline;
if the product or its package is opened and / or mechanically damaged;
in respect of goods intended for a direct consumption, including medicines, hygiene products and cosmetics.


In case of exercise of the right of withdrawal the Customer need to deliver goods to the Seller address Varavīksnes gatve 8-10, Riga, LV-1082 at his/her costs, along with filled out failure form, which is available under the link here. The failure form can be filled out electronically and sent to our email.

You can also send the return package to Omniva postomat on Dzelzavas Str 86, Riga, LV-1082 at your own costs, along with filled out failure form, which is available under the link here.

In case the Customer has used the option of a returned shipment at Seller's expense, the Seller has the right to withhold the amount of 3, - Eur to pay returned shipment of the Delivering Company.

In case the Customer has paid for his order through a payment system, the Seller reserves the right to withhold 5% of the amount to pay the transaction fee of the corresponding payment system.

The money paid for returned goods buyer will receive in full amount in five (5) days from the date of receipt of the written refusal.

Consumer prepares claim application in free form or fills in a claim application form, which is stated in the LR Cabinet of Ministers Regulation No. 631 "Procedure for Submission and Review of Consumer Claims on non-contract goods or services" from 1 August 2006.

  • More information about consumer rights you get on CRPC website.
  • The general rules on consumer rights you get on Likumi.lv
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